PariPesa Casino - Isplata igraču je odložena.

Hello,

I would like to submit a complaint regarding an ongoing withdrawal issue with PariPesa.

I currently have 300,000 CFA remaining that I am trying to withdraw, but despite completing all the identity verification checks requested by PariPesa and having my account verified, my withdrawal is still being declined.

I have provided the requested documents and information, including my identity documents and the various details required to verify my account.

Today, I made another withdrawal request, but once again it was unsuccessful.

PariPesa previously informed me that some withdrawals had been declined by the receiving agency or payment method and advised me to try again or contact their security department. However, despite following their instructions and fully cooperating with their requests, the problem is still ongoing.

I am therefore asking Casino Guru to intervene and help clarify why my withdrawal of 300,000 CFA continues to be declined even though my identity has already been verified and I have provided the requested information.

I can provide screenshots of the declined withdrawals, my communication with PariPesa, and all relevant supporting evidence.

I would appreciate it if you could review my case and help me recover the remaining amount owed to me.

Kind regards,

[redacted]

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Dear Ousma,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification? Please share a screenshot of your verification page
• Have you made any successful withdrawals before?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• PariPesa customer support had advised to contact your payment method agency. Have you contacted them for the reason for the refusals?

Thank you very much in advance for your reply.

Dear Ousma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru