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I requested a withdrawal of 500€.

At first, it showed as accepted, then minutes later my account was blocked allegedly due to self-exclusion, which I did not request. In the chat, they confirmed that the withdrawal had been approved, but three days later and after numerous emails and chats, no one responds to me anymore. They only tell me to send an email to block@paripesa.com, but that email never gets a response.

I also have another 50 euros in the account.

Solicité un retiro de 500€.

A principio aparecía como aceptada , a los minutos bloqueron mi cuenta supuestamente por autoexclusión la cual yo no solicité. En el chat me confirmaron que el retiro estaba aprobado pero 3 días después y tras múltiples correos y chats ya nadie me responde y solo se limitan a decir que envie un correo a block@paripesa.com. en ese correo nunca responden.

Además tengo otros 50 euros en la cuenta.

Hello Jesusmndez,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PariPesa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever request for self exclusion in any sister casino? When was the last time you spoke to the casino and what was it about?

In case the withdrawal has been requested only a few days ago, it will most likely arrive as it takes up to 14 days to process a payment.

Looking forward to your answer.

Regards,

Nick

The account is verified. Verified just the same day I made the withdrawal. Hours before . At no time did I request self-exclusion. I have spoken to them every day through their support email but the response to my messages is only the day before yesterday: send your request to block@paripesa.com. and no one responds to that email. Yesterday they no longer respond, not even from support.

From the chat when I write it doesn't matter the question is always write to block@paripesa.com

La cuenta está verificada. Verificada justo el mismo día que hice el retiro. Horas antes . En ningún momento solicité la autoexclusión. He hablado con ellos cada día a través de su correo de soporte pero la respuesta a mis mensajes es hasta antesayer :envie su solicitud a block@paripesa.com. y ese email no responde nadie . Ayer ya no no responden ni siquiera de soporte .

Desde el chat cuando escribo da igual la pregunta siempre es escriba a block@paripesa.com

I have tried to contact again and have obtained some more information but nothing has been clarified for me.

He vuelto a intentar contactar y he obtenido algo más de información pero no me aclaran nada.

rreading on twitter in your account there are dozens of people affected, this company is a scam where we can report

new communication through Telegram confirming the winning bet and that the transfer has been in process for 5 days!! They don't want to pay!!

Solved

Solucionado

Dear Jesusmndez,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru