PariPesa Casino - Povlačenje igrača je odloženo.

Hello,

I would like to submit a formal complaint against PariPesa Casino regarding an unpaid withdrawal.

I requested a withdrawal of 20,485 on 20/12/2025 at 22:33, but the payment has not been received to this day. The withdrawal status has remained pending for an unreasonable amount of time.

My details are as follows:

Player ID: 1478602555

Wallet number: 707942363

Bet ID: 74543538095

I have contacted PariPesa support several times, but I only received automated or unclear responses and no resolution.

I have fulfilled all the casino’s terms and conditions, and this is not my first withdrawal.

I am kindly requesting your assistance to help resolve this issue and receive my funds as soon as possible.

Thank you for your help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Have you accumulated these winnings with or without an active bonus?
• When was the last time the casino communicated with you regarding the delay in processing your payment?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your reply and for your assistance.

Here are the answers to the questions you asked:

• Types of games played: I only played sports betting to accumulate my winnings.

• Active bonus: I confirm that I did not have any active bonus during this time. My winnings were made with my own money.

• Communication with the casino: The last time Paripesa contacted me was on (insert the date or "about X days ago").

Since then, every time I ask on live chat, they only tell me "please wait" without giving any explanation or timeframe.

It has now been more than 18 days since my withdrawal request.

• KYC verification: Yes, I have completed and passed the KYC verification, and my documents were accepted.

At this point, I believe the casino is delaying the payment on purpose, as there has been no progress for many days.

I kindly ask for your assistance to contact the casino and help unblock this situation.

I remain available if you require any additional information.

Kind regards,

Malick

Thank you for your reply. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Thank you for your cooperation.

Dear Malick,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru