Pelican Casino - Igrački nalog je zatvoren.

.The casino blocked my account, alleging that I held duplicate accounts. That is not true. I completed full KYC verification, the account is registered in my name, and I made the deposit using my own account. I do not have any other accounts. The issue suddenly arose when I tried to withdraw my winnings; prior to that, they hadn't seen any problem.

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Dear halucynowa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean