PiggyBet Casino - Igrač se suočava sa problemima sa ograničenjima bonusa.

I was told by a friend that when I first got a bonus and when I saved after that I could play with that bonus money. I was already 40e with my own money and if I had known how those bonuses were not allowed to be played anymore when I played my money. I contacted support and someone higher up came to explain then I wanted to be able to talk to the manager so I can't even send a message anymore because they blocked me. And the most annoying thing is when I put the last money in, can you help?

sivultasaikäsiryksen että kun eka sai bonuksen ja kun sen jälkeen tallentaa niin pääsee sillä bonus rahalla pelaan.olin jo 40e omalla rahalla ja jos olisin tiennyt kuinka niitä bonuksia ei saanu pelata enää kun pelasin rahani.otin yhteyttä tukeen tuli joku korkeampi arvoisempi selittään sitten halusin että saan jutella johtajalle niin en pääse enää edes laittamaan viestiä koska laittoi eston. Ja eniten ärsyttää kun laitoin viimeisen rahan voitteko auttaa

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Samppa90,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with PiggyBet Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Veronika

I'm wondering if it's possible to first understand that when I won bonus money and couldn't play it right away, but that when I deposit, I would then be able to start wagering the earned bonus money. The casino then says that you have to play with real money, what is the wagering requirement? So in this case, it was something like 108e that I won with the bonus and that I should have played with my own money for over 2000e. This casino is amazing anyway and that they block me from contacting them. It's annoying that I went into this thread even though I usually have certain casinos where I play. This has never happened before.

sitä tässä mietin et jos annetaan eka ymmärtää asiassa niin että kun voitin bonus rahaa ja niitä ei heti pystynyt pelaamaan vaan että kun talletan että sen jälkeen pystyisin ruveta kierrättämään ansaittua bonusrahaa. Kasinolta sanotaan sen jälkeen että pitäisi pelata oikealla rahalla se kierrätysvaatimus mikä. Eli tässä tapauksessa se oliko nyt jotain 108e mitä voitin bonuksella ja että mun olisi pitänyt silloin yli 2000e pelata omaa rahaa. Tämä casino muutenkin ihmeellinen ja että minulta lukitaan se yhteydenottomahdollisuus sinne. Ärsyttää että menin tälläiseen lankaan vaikka yleensä mulla tietyt casinot missä pelaan.ikinä ei ole käynyt näin.

Hello.

We have carefully reviewed your concerns regarding your bonus, winnings, and account activity, and would like to provide a full and detailed explanation to ensure complete clarity.

First, please be assured that your account has not been blocked. You remain able to contact our support team at any time and our staff is available to assist with any questions regarding your account, bonuses, deposits, or wagering progress. If you feel like you face any issue with the livechat, you can always write us by email.

Now, regarding the bonus you received: all bonuses are governed by clearly stated Terms and Conditions, which are provided at the time of award and available on our website. These rules are standard across the industry and are designed to ensure fair play, transparency, and regulatory compliance.

Here is a step-by-step explanation of how bonus and real-money play works in your case:

Receiving the Bonus: When you received your bonus, it was credited separately from your own deposited funds. For example, your bonus winnings were €108.

1. Wagering Requirement: All bonus winnings are subject to a x30 wagering requirement, meaning you must place bets totaling 30 times the bonus amount in order to release the bonus winnings for withdrawal. In your case, this is a requirement of €108 × 30 = €3,240. This requirement is low compared to the market standard, where many casinos require x40, x50, or even higher.
2. Playing with Deposited Funds: To meet the wagering requirement, you are expected to use your own deposited funds. This does not mean your bonus is lost, it simply means that the system tracks your real-money play separately from bonus play. Your deposited funds count toward the wagering requirement for bonus winnings.
3. Unlocking Bonus Winnings: Once you have met the wagering requirement through your deposited funds , the bonus winnings are fully released and available for withdrawal.
4. Withdrawals Are Not Locked: Unlike some other casinos, we do not lock withdrawals during the wagering process of your deposited funds. You are free to withdraw any remaining real-money balance at any time, even while your bonus wagering is still in progress.
5. Transparency and Fair Play: The Terms and Conditions make these processes fully clear at the time of the bonus. They are designed to ensure that all players have a fair experience, while preventing misuse or abuse of bonus offers.

In summary: your bonus winnings are subject to a low x30 wagering requirement. You must use your deposited funds for wagering, after which your bonus winnings become fully available. At all times, your real-money balance remains accessible and can be withdrawn without restriction.

We appreciate that this system may feel complex at first, but it is standard practice across the industry. Understanding how bonus wagering works ensures a smooth and fair experience while playing with us.

Your account remains fully active, and you are welcome to continue playing. For any further questions or clarifications, our support team is always available via live chat to provide immediate assistance and guidance.

-The Piggybet Team

yes, at that point I was blocked from writing to support. I think this is wrong and I want this to be reviewed. I had a friend next to me who saw that I was no longer able to contact support there

kyllä siinä kohtaa oli minut estetty etten päässyt kirjoittamaan tukeen. Mielestäni tämä on väärin ja haluan että tämä katsotaan uusiksi. Minulla oli kaveri vieressä joka näki etten pystynyt enää ottamaan yhteyttä sinne tukeen

Dear PiggyBet Casino Representative,

Thank you for reaching out and for providing a detailed explanation of the player’s situation, as well as for clarifying the matter directly with the player.

Dear Samppa90,

To allow us to continue reviewing this case, could you please clarify the following points:

• Have you wagered the bonus winnings in accordance with the conditions explained by the casino representative?
• What is the current balance in your casino account, including both bonus funds and real-money funds?
• Is your complaint related primarily to the bonus wagering conditions, or are you dissatisfied with being blocked from using the live chat feature?

Thank you both for your cooperation. I look forward to your responses.

Dear Samppa90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru