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I made a deposit on the platform I made a Money, I did not use bonuses . I can't withdraw the money. It keeps coming back, they're refusing the withdrawal. It's really shaking me up, I don't want to log into my account anymore. What's going on, have I been robbed?

Fiz um depósito na plataforma fiz um Dinheiro, n usei bônus . N consigo sacar a moeda . Sempre tá voltando, estão recusando o saque. É pra terminar abalar ,mais o psicológico, n quer mais entrar na conta. Oq tá acontecendo, fui roubado ?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do you currently have any pending withdrawals?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I can't log into my account anymore. I can't make a withdrawal. They won't let me log into my account. I have an e-mail address, I haven't changed my password, and I'm hoping that one day I'll be able to get my money back.

Eu n consigo mais entrar na conta. N consigo fazer o saque . Eles n deixam em entrar na minha conta . Tenho e-mail , n troquei senha esperando um dia entrar pra recupera meu dinheiro lá

Thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• When was the last time you logged into your casino account?

Thank you.

Dear Theus01226,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru