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Please unbind all the bank account that was bind in my account...

I got duplicate account accidentaly..

Please unbind all bnk account in withdrawals and disable the username jessiec..thank you

Dear jessicacaraan5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account successfully verified in the past?

Do I understand correctly that you created two casino accounts by mistake?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jessicacaraan5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.