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I made two payments at this casino.

1 time with the purchased Paysafecard at the gas station.

and twice via a bank app from my account.

I threw away the paysafecard where I bought it after use, what do I do with an empty paysafecard?

now the casino doesn't accept anything.

they want the transaction number. The 1 deposit is it impossible to get a transaction number? As well as?

with the 2 deposits via my bank app I had a transaction number only that is not enough .. you still need the transaction where the name of the casion is? What shoud that? Sent you all the evidence only they want the impossible

Ich habe 2 mal einezahlt bei diesem Casino .

1 mal mit der gekauften Paysafecard bei der Tankstelle .

und das 2 mal über eine Bankapp von meinem Konto.

ich habe die paysafecard wo ich gekauft habe, nach dem Gebrauch weggeworfen, klar was mache ich mit einer leeren paysafecard.?

jetzt akzeptiert das casino nichts .

sie wollen die Transaktionnummer . Die 1 Einzahlungen ist es unmöglich eine Transaktion nummer zu bekommen ? Wie auch?

bei der 2 Einzahlungen über meine bank app hatte ich eine Transaktionnummrer nur das ist auch nicht genügend .. sie brauchen noch die Transaktion wo der Namen vom casion steht?? Was soll das? Habe Ihnen jeglichen Beweis geschickt nur sie wollen das unmögliche

Dear Nadia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I wrote a mail to you yesterday that the problem has been solved ..

many thanks

Ich habe gestern ein mail geschrieben an Ihnen , das sich das Problem gelöst hat ..

viele Dank

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nadia, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru