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Subject: Complaint Against PLAE8 – Illegal and Unlicensed Operations

Dear CasinoGuru Team,

I am writing to formally lodge a complaint against PLAE8, an online casino platform that has confiscated my deposited funds and winnings without any justification.

On December 22, 2025, I reached out to PLAE8 regarding the return of my legitimate account balance. But instead of my money, I got my account blocked.

I have verified the licensing status of PLAE8, and according to the Philippine Amusement and Gaming Corporation (PAGCOR), PLAE8 is neither a licensed nor accredited online gaming operator. PAGCOR has clearly stated that PLAE8 may be considered an illegal platform. I am attaching their response for your reference.

This operation has caused me significant financial harm, and I consider PLAE8’s actions to be deliberate and fraudulent, as they continue to retain funds without any legal basis.

I request that CasinoGuru investigates PLAE8 and takes appropriate action to warn other users about this illegal and unlicensed platform. I am also providing all evidence, including:

PAGCOR’s official statement regarding PLAE8’s licensing status

Account history and balance evidence

Thank you for your time and attention. I hope CasinoGuru will act promptly to prevent further harm to other users.

Sincerely,

Oleh ****

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with plae8 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Thomas,

Thank you very much for your response and for taking the time to review my complaint. I appreciate your willingness to assist.

Please find my answers below:

1. Duration of playing / account restriction date

I was a player at PLAE8 for a relatively short period of time (several weeks).

My account was restricted and my balance confiscated in December 2025, shortly after I attempted to withdraw my funds.

2. How I found out about the account block

I discovered the issue when my withdrawal request was either rejected or left unresolved. After contacting customer support via live chat, I was informed that my account was suspended, without any specific explanation or evidence.

3. Games played to accumulate the balance

The balance was accumulated primarily through casino games (slots) and standard gameplay.

No clear explanation was ever provided as to which specific actions allegedly violated their rules.

4. Bonus usage

No, the balance in question was not obtained through bonuses. It was accumulated through regular gameplay with my own deposited funds.

5. Communication with the Casino

- No evidence of illegal activity was provided

- The decision was stated as "final"

- The funds were confiscated without transparency

Furthermore, I received an official response from PAGCOR confirming that PLAE8 is unlicensed and unaccredited and can be considered an illegal operator.

Please let me know if you need any further information or documents from my side. I sincerely hope this case can be reviewed objectively, as I believe this operator’s behavior poses a serious risk to players.

Kind regards,

Oleh ****

Thanks for the detailed explanation of the situation.

Kindly send the communication with the casino regarding the closing of your account to me for review. Upload the screenshot here or send the information to me at tomas@casino.guru as evidence.

Thanks in advance for your cooperation.

Unfortunately, I only have one screenshot left. I don't have any more. Please contact the casino representatives. Maybe they can provide you with more details.

К сожалению у меня остался только один скриншот. Больше нет. Свяжитесь пожалуйста с представителями этого казино. Может они все таки вам предоставят больше подробностей.

Thanks for sharing the information with me.

According to the screenshot, you refer to allegations raised against you as 'abnormal betting'.

• Could you please explain whether you placed any bets on sports on the website?
• Have you achieved any winnings through sports betting?

Please note we won't be able to assist you if the allegations end up being regarding a sports-betting activity, as we are unable to determine whether they are valid or not.

Thanks in advance for your reply.

I did bet on sports, but not much. I mostly played slots. And almost all my winnings were on slots.

У меня были ставки на спорт но их было не очень много. Во основном я играл в слоты. И практически все выигрыши были сделаны в слоты.

Dear yatsik13,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello there,

Thank you yatsik13 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Plae8 Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do ot help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter