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Dear Michael,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would more forward as you case is not really clear yet. Did you request for a withdrawal at the casino? Is your account verified? Have you been playing with bonus money? Can you confirm that you haven't created another account in the past or anyone else from your household? Also please, forward me any relevant proof or conversation between the casino and you. Send it to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

Dear Michael,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

Best regards,

Nick

We are now rejecting the complaint as the player did not respond to us.