Playmax Casino - Dobici igrača se konfiskuju.

I used all the welcome offers there and withdrew 3 out of 4 bonuses. Now I'm being accused of bonus abuse and I can't get my money back. I'm supposed to request my €200 withdrawal, after which my account will be blocked.

Ich habe dort alle willkommensangebote genutzt und habe von 4 Bonis, 3 mal ausgezahlt. Jetzt wird mir vorgeworfen, dass ich ein Bonus abuser bin und ich bekomme mein Geld nicht ausgezahlt. Ich soll meine 200€ Auszahlung beantragen und danach wird mein Konto gesperrt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playmax Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your deposit and bonus history? Would you be able to take a screenshot so we may learn the timeline of events?
• Did you complete account verification in the casino?
• Could you please share which games you played that led to the most significant win?
• Was there any gameplay when only real money deposit was in play?
• Send the information to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas