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Pictures of terms and conditions on September 12th till September 13th which is which I won my money on Derek and I had a $0.96 bonus from free spins done on the 12th and that's I had gone over the betting limit which is $0.19 thing is I didn't win off. They refused to pay

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Dear Batbara,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of the events, I’m unable to assist you with this case and will need more information. Could you please elaborate? Do I understand correctly that the casino confiscated your winnings because you breached the maximum allowed bet?

I will be patiently waiting for your reply.

Best regards,

Kristina

They're claiming free spins from the 12th with winnings of $0.96 we're included in the deposit that I made on the 13th and claim to completely different bonus of 150% Match the because of the free spins on the 12th that I'd exceeded the bet Max for the money I put in on the 13th and claimed another bonus as my bets should not have not going above $0.19 cuz there's free spins on the 12th. I don't see how they are legally allowed to tie two bonuses on two different days together. When I run off the money that I put in on the 13th and the deposit bonus I claimed on the 13th. Nothing to do with the free spins on the 12th but they're claiming because of the free spins my winnings from the 13th. There is no warning stating that if you have free spins the day beforehand and play that money out and don't put money in that if you make a deposit the next day or any. Therefore, after that they are able to claim that you had already had a bonus in play that you had to play through. Son fact they're claiming that I had two different bonuses, one from a previous date and the one that I claimed on the day that I made my deposit and climbed completely new bonus with my deposit which didn't include free spins and I sent a screenshots where I made my deposit and the winnings from which I made my deposit came from the second time this has happened over the last 2 weeks. The first time it was $2 and a half thousand dollars cuz they confiscated saying that I exceeded bet limits from doing exactly the same thing to me using a bonus that had nothing to do with the deposit I made on the day my winnings come from this time. They've done it again. They took $1,000 so over the last 3 weeks they've taken more money some weeks beforehand. A reason for them to be able to confiscate my weddings every time this time. It's $1,000. You know it's absolutely appalling that they're able to do this to people without even giving them warning saying hey, you've got a bonus from previous days that you've got to play through before you can actually even start playing on the money that you've just deposited

Thank you very much for your reply. Could you please post a bonus history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Batbara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru