Ragnaro Casino - Povlačenje igrača je odloženo.

Hello, I have €7955 in my Ragnaro account and would like to withdraw it. Unfortunately, no withdrawals have been processed for 13 days. Previously, I received three withdrawals of €500 each, after they had been pending for 20 days. The website's terms and conditions state a processing time of 72 hours. This has been exceeded many times over. If the casino isn't adhering to its own processing times, it's impossible for me to reach the monthly €7000 withdrawal limit.

Hallo, ich habe 7955€ in meinem Ragnaro Account und möchte gerne auszahlen. Leider werden seit 13 Tagen keine Auszahlungen mehr bearbeitet. Zuvor habe ich 3 Auszahlungen zu je 500€ erhalten, nachdem diese schon 20 Tage ausstehend waren. In den AGBs der Website ist eine bearbeitungszeit von 72 Stunden angegeben. Diese wurde bisher um ein Vielfaches überzogen. Wenn das Casino seine eigenen Bearbeitungszeiten nicht einhält, ist es mir unmöglich das monatliche 7000€ Auszahlungslimit zu erhalten.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila, I made all my winnings with real money and didn't have to use a bonus.

The last payout took 20 days, which also significantly exceeded the stated 72 hours.

Verification has not been requested so far. My account also states that it does not currently need to be verified.

I requested all withdrawals to the same USDT address from which I also deposited.

Hallo Attila, ich habe alle Gewinne mit Echtgeld erzielt und musste keinen Bonus verwenden.

Die letzte Auszahlung hat 20 Tage gedauert, was ebenfalls die angegebenen 72 Stunden extrem überzogen hat.

Eine Verifizierung wurde bisher nicht angefordert. In meinem Account steht ebenfalls dass dieser derzeit nicht verifiziert werden muss.

Ich habe alle Auszahlungen auf die gleiche USDT Adresse beantragt von welcher ich auch eingezahlt habe.

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Maruschka,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Ragnaro Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Maruschka,

Thank you for your patience.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,

Ragnaro Casino Team.

Dear Ragnaro Casino Team,

Thank you for your assistance. We look forward to receiving any further updates from you.

Dear Maruschka,

We are pleased to inform you that your withdrawal requests have been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

Ragnaro Casino Team.

I have already requested new payouts.

Ich habe bereits neue Auszahlungen beantragt

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.

I requested new withdrawals a week ago. Unfortunately, nothing has happened yet. When will my withdrawals be processed? The casino's terms and conditions state 72 hours, but this deadline has been exceeded every time so far.

Ich habe bereits vor 1 Woche neu Auszahlungen angefragt. Bisher ist leider nichts passiert. Wann werden meine Auszahlungen bearbeitet? Laut Casino AGBs steht dort 72h, allerdings wurde diese Frist jetzt bisher immer überschritten

Dear Ragnaro Casino Team,

Could you please provide us with additional information regarding the player's inquiry? Your assistance would be greatly appreciated.

I haven't received any further payments for 12 days.

Ich habe seit 12 Tagen keine weiteren Auszahlungen erhalten