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I deposited 25 euros with bonuses during the games I caught a jackpot of a game and I made a win of 1750 euros then gradually I climbed all the games and I made the withdrawal from 1500 euros they blocked my account written mail that the win was canceled and in chat they only tell me that they had a virus on new games and they don't pay anyone

ho depositato 25  euro con bonus  durante i giochi ho beccato un jackpot di un gioco e  ho relizzato una vincita di 1750 euro poi mano a mano ho scalato tutto il monte giochi e ho fatto il prelievo da 1500 euro mi hanno bloccato il conto  scritto mail che la vincita era annullata e in chat mi dicono solo che hanno avuto un virus su nuovi giochi e non pagano nessuno

Dear Marcello,

Thank you for contacting Casino Guru. I’m sorry to hear about your winnings being cancelled. The problem surely sounds curious. Do you have any screenshots of the correspondence with the casino you could send to us? It would help us understand what the issue is.

Best regards,

Peter

I saw now your answer I have nothing except the people I had in chat anyway my account is always blocked

ho visto adesso tua risposta non ho nulla tranne i colloqiui avuti in chat comunque il mio conto e sempre bloccato

Hi Marcello,

If you have screenshots of the live chat, please upload them. Why is your account blocked?

Best regards,

Peter

I continue to be stuck I talked to neil in chat and they always play the part of those who don't know anything they tell me there is a claim to suport they never answer the gist of the speech and they are simply and exclusively scammers of the web

continuo a d essere bloccato ho parlato con neil in chat e fanno sempre la parte di chi non sa nulla mi dice crivi reclamo  a suport  loro non rispondono mai il succo del discorso e che sono semplicemente  ed esclusivamente dei truffatori del web

Hi Marcello,

Please upload some screenshots of the conversations with the casino. Anything you have can potentially help us solve the issue.

Best regards,

Peter

Dear Marcello,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.