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I had the start of winging up to 10,000 when they froze the game on me and reset it I have photographs and I have a video time stamped everything andnow they're trying to still get out of it they've spent hours and hours trying to get out of it I've screenshots of every chat everything

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Dear Leonralph,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the game provider's server. If two different results exist, the correct one is the one on the provider's server.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you only experienced this once with one specific game?
• Could you please advise if this bet and its result have been recorded in your game history? Please post a screenshot here.

Additionally, please forward all the relevant communication between you and the casino to tomas@casino.guru. Alternatively, you can post screenshots here.

Thank you very much in advance for your reply.

Best regards,

Tomas

So what you're saying is if their screen says something different to mine they're right and I'm wrong how the f*** does that work

As far as I'm concerned my screen says something it's f****** right not them they're the lying scammers not me

What my screen says is right mate not their lying scamming screens. Obviously you're on their payroll

Thanks for sharing your point of view.

I am sorry our stance on the matter caused you distress.

Please note that we may only intervene with the evidence I requested from you earlier. Without it, we stand no chance of confronting the casino. Please let me know whether you can supply your game history, where the winnings are recorded, and forward it to my email at tomas@casino.guru

Looking forward to your reply.

Dear Leonralph,

Please note the inappropriate language used against casino.guru members won't be tolerated. Please consider this your first and only warning.

If there is any further evidence for me to review, such as the video you refer to in your first post, please forward it to me for review.

If you obtained a game history from the casino since the start of the complaint, please share it with me as well, and I'll review it.

Looking forward to your reply

Dear Leonralph,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru