Realz Casino - Povlačenje igrača je odloženo u kazinu.

Hi, Realz Casino isn't processing my withdrawal requests. I've been waiting in vain since March 3rd. Verification hasn't been requested yet, and the live chat isn't helpful. I need help resolving this again, please.

Hi, Realz Casino bearbeitet meine Auszahlungsanträge nicht. Seit 3. März warte ich vergebens. Eine Verifizierung wurde bisher auch nicht angefordert und der Live Chat ist nicht hilfreich. Ich benötige erneut Hilfe bei der Lösung bitte

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Honeywife,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you tried reaching out to the casino customer support to ask if it's necessary to provide any documents for the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika