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Payment and withdrawal they won’t let me log on the screen shot

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Dear 0466620959,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Are you experiencing problems withdrawing your balance from the casino?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

im not sure if I had withdrawal before from them because they won’t let me log on and yes iv had details looked at , iv deposited to them before , all because of my withdrawal they refuse letting me log in or claim withdrawal feee or won’t return deposit to me since they won’t add my depsoit to wallet

Dear 0466620959,

Thank you very much for your reply.

I apologize, but I would like to clarify the situation further to make sure I understand your complaint correctly.

• Could you please explain what the disputed amount of A$1,000 represents? Is this a deposit that was never credited to your casino account, a withdrawal you requested, or your remaining casino balance?
• Before you lost access to your account, did you actually submit a withdrawal request? If yes, please specify the amount and approximately when you requested it.
• Did the casino provide you with any explanation as to why you can no longer access your account?

Please also attach any screenshots showing the deposit/payment, withdrawal request, your casino balance, login error, and any relevant communication with the casino.

Thank you very much in advance for your cooperation. This information will help me understand exactly what happened and determine how we can assist you.

Karla M.

They don’t allow me on site because they say my account never existed now

Iv sent details to you

I can’t log in they say that account was never existed but then i try to make an account with my number if it didn’t exist and I can’t. I think that was my second withdrawal from site so I can’t see anything then I despoited to them after withdrawal not made after I request funds they blocked account and didn’t want to pay my payid amount either

Dear 0466620959,

Thank you for providing the additional information.

I apologize, but I still need to clarify the exact amounts involved in your complaint, as it is currently unclear whether the disputed A$1,000 represents a deposit, a withdrawal, or both.

Could you please answer the following questions separately:

• What was the exact amount of the withdrawal you requested before you lost access to your account?
• What was the exact amount of the deposit that was not credited to your casino balance?
• Does the disputed amount of A$1,000 represent the withdrawal, the missing deposit, or the total of both?
• Was your withdrawal ever successfully paid to you, or is it still unpaid?
• Did the casino provide any explanation for why they claim that your account never existed?

If possible, please also provide proof of the relevant deposit and withdrawal transactions showing the amounts and dates.

Thank you very much for your cooperation.

Karla M.

Dear 0466620959,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.