Retro Casino - Povlačenje igrača je odloženo.

They keep bouncing me with this verification request. I've made other withdrawals and they haven't asked me anything. Now I want to verify my account, and they've been making me wait too long.

Continuano a rimbalzarmi con questa richiesta di verifica, ho effettuato altri prelievi e non mi hanno chiesto nulla. Adesso voglio verificare il mio account e mi stanno facendo aspettare da troppo tempo.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Retro Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which documents the casino requested from you? Which of the documents you provided were approved, and which were rejected?
• When was the last time you were able to withdraw winnings?
• Could you please share with me your communication with the casino when you contacted them to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas