Reybets Casino - Igrač ne može da povuče novac zbog problema sa klađenjem.

Hi

I have had my account for a while but never won before.

I played with a bonus and the wagering was from the beginning around $22 000-23 000. While I was wagering I thought that I had finished the wagering and checked and the wagering requirement stood on exactly $2000 and that wierd since earlier it was some uneven number(example $7256.64) and I only made even bets so the decimal could never end up on $2000 exactly and also the wagering should have been over already. I checked how much Ive been spinning for and it turns out I had made bets of over $30 000 so the bonus should have been wagered and done already, so that means they added this wager extra after I was already done. Also when I continued to wager on bonus games(the only category of games that wager on bonuses) the wagering didnt move and its still at $2000 even though I have tried many different games and different days and it just dont get removed when playing.

So with this problem I try to get ahold of a support agent and this have been impossible. for 2 weeks now I have only been answered with what seems to be pre written messages and not once have they addressed the problem and tried to help me. I have contacted and tried to get ahold of live support agent like 5-10 times and I cant get past the ai bot they use and the bot tells me that a support agent will contact you soon but they just never do. I have also written like 5-10 different emails to their email support and I always get 1 answer where they dont address the problem I raising with them and they also say in every email that if I wanna contact live support 24/7 agent then just go in my account and live support, and thats a problem also because there is no such thing in my account and I have tried to address this problem also but get no help at all.

They onlu times they seems to answer me is when I ask if they are a legit casino or a scam, then for some reason they seem to answer fast that they are not a scam but then after that they stop replying again.

Please help me casino.guru since I cant find any other way of fixing this problem and im very worried of the way they conducting their business if they are legit or just a scam casino.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Reybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide me with evidence of the wagering requirements not progressing despite you playing games in the bonus section?
• Have you made sure you adhered to other bonus rules, such as the maximum allowed bet?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ok yeah I havnt broken anyy rules and they havnt told me anything they are just impossible to get ahold of, every time get message they will get back to me but just never does.

Ok i sent print screens showing that the wagering does not more after spinning and prints of live support 24/7 that they referring to is not available where they say it does.

Also sent the emails of me contacting them, to you

Im trying to get all my live chat messages but for some reason now they have removed the chat function all together for me, I guess they got tired of me trying again and again to contact them there.

Anyway please help me since I dont know what to do else

Dear Chrille,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Chrille,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Reybets Casino to join this conversation and assist in addressing the complaint.

Dear Reybets Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino Guru Team,

After reviewing the player’s account and complete betting history, we identified the cause of the issue.

The player’s most recent deposit was $220.80, for which they claimed the 100% Casino Every Deposit Bonus. Under the applicable bonus terms, the maximum permitted bet while wagering this bonus is $1 per bet.

Unfortunately, due to a technical error, the system allowed the player to place bets exceeding this limit. Once these non-compliant bets were detected, the wagering calculation was automatically suspended, which is why the remaining wagering requirement stopped decreasing.

We sincerely apologize to the player for the technical issue and the inconvenience caused. To resolve this matter fairly, we are offering to refund the player’s full most recent deposit of $220.80.

We kindly ask the player to confirm acceptance of this resolution so that the refund can be processed.

Kind regards,

Reybets

Dear Reybets Casino,

Thank you for your response and for the information provided.

Could you please provide us with the relevant game log confirming that the player exceeded the maximum permitted bet while wagering the bonus?

You may send the supporting evidence directly to my email address at stefan.m@casino.guru.

Thank you in advance for your cooperation.

I look forward to your response.

This is not true, there was no max bet terms and also why are you being impossible to contact if this is true?

Also you say this but I have tried to bet $1 also and havnt moved any of the wager requirements so its obviously just made up.

Also why did the wager change from finished to $2000 left and no matter what bet I made no movements on this extra fake wagering requirments?

I think its no question what so ever that this casino just trying to scam me because I hit good.

If this what they claim is true then why havnt I once through all my attempts to contact them gotten any of this information?

If it was true then they would have given information directly and not waited over 2weeks before the told this information.

If that term abou 1 max bet was true(and it wasnt when I played) then the wagering should not have moved and I also should have gotten a message saying my bet is to high.

Clear scam casino that use unethical proceedurs to trick people.

Terms should be clearly showed just like your "bonus games" tab that are the only games possible to play with the bonus.. hmm wierd that this works perfectly but when they claim I bet to much there was no such thing stoping me!

They wanna send 220 dollar back?? what a scam I have made many deposits and never won and when I finally win you gonna scam me like this. you shoulld not taken my deposits from the beginning if you never intented to pay.

Clear as day cheating casino

Dear Stefan,

We have sent the requested game logs and supporting evidence directly to your email address for your review.

Kind regards,

Reybets