Rock N Rolla Casino - Dobici igrača na džekpotu su odloženi.

I am writing to formally lodge a complaint against the operator Rok N Rolla Systems N.V. regarding the non-payment of a legitimate jackpot win, the absence of a dispute resolution mechanism and the total lack of communication from their team on Rocknrollacasino.com.

1. Player & Account Details:

Username: *****

Email: ****@***.***

Casino: Rocknrollacasino.com (Sister site: 321cryptocasino.com)

2. Details of the Win:

Date & Time: 2026-03-23 06:34:32

Game: Coin Forge Magnetic (Provider: Slotopia/Evoplay)

Win Amount: $5,000.00 USD (Grand Jackpot)

Deposit: XRP (Pure cash deposit, no bonus involved)

3. The Dispute & Communication Failure: Following my jackpot win, the $5,000 was deducted from my balance for withdrawal. Since then:

Total Silence: The operator has stopped responding to all my emails and inquiries. I have been met with absolute radio silence.

Bad Faith Claims: Prior to ghosting me, support claimed the transaction was "not visible," despite the fact that their own system blocks me from new withdrawals stating: "Cannot create another withdrawal while one is still pending."

Provider Obstruction: The game provider, Evoplay, is ready to verify the win, but the operator refuses to respond to them or initiate the verification.

4. Obstruction of Dispute Resolution (ADR): I have attempted to resolve this through official channels, only to find that the operator is actively avoiding accountability:

Lack of Transparency in T&Cs: A review of the website’s Terms and Conditions reveals that no Alternative Dispute Resolution (ADR) entity is mentioned. This is a direct violation of international gaming standards and regulatory transparency requirements.

5. Ongoing Predatory Behavior: While the operator is ghosting my legitimate claim and providing no legal path for resolution, their platform remains fully operational for deposits. They are actively collecting money from players while operating in total opacity regarding player protection.

6. Resolution Requested: I request the AGC and CGA to:

Compel the operator to break their silence and provide an official status on my funds.

Facilitate the verification of the win with Evoplay.

Ensure the immediate payout of my $5,000 to my XRP wallet.

Investigate the operator for failing to provide a mandatory dispute resolution mechanism. 

I have attached screenshots of the win [02_Bet_History_Showing_The_Win.PNG], the "withdrawal in progress" system error [01_Pending_Withdrawal.PNG + 03_Withdrawal_Lock.PNG], correspondence with the game provider [04_Verification_Request_To_Provider_Evoplay.pdf] and correspondence with the casino's support [05_The_Only_Response_I_received_from_Support.pdf].

I've filed a complain to the "Curaçao Gaming Authority", "Anjouan Gaming Authority" and "Anjouan Offshore Finance Authority". We are now nearly 2 month after the withdrawals and still no answer by the casino.

Best regards,

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• When was the last time the casino communicated with you regarding the withdrawal of your jackpot winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika