Royal Sea Casino - Depozit igrača nije uplaćen.

RoyalSea Casino received my 1,270 USDT deposit on-chain but refuses to credit my account

I am filing a formal complaint against RoyalSea Casino regarding a missing deposit of 1,270 USDT.

Casino: RoyalSea

Casino domain used: royalsea.com 

Casino username/account ID: 611208656

Deposit amount: 1,270 USDT

Network: TRC20 / TRON

Deposit address: THM5D2ZZUHLopebYDHPeCmhKSGjqHvP3Qm

Transaction hash: d3710318c372fd12fd5615a114f4aff7ee5a56d91a0aa204cdaa6343f6d00195

Blockchain evidence:

https://usdt.tokenview.io/en/address/THM5D2ZZUHLopebYDHPeCmhKSGjqHvP3Qm

The public blockchain record shows that this address received exactly 1,270 USDT. It also shows that the full 1,270 USDT was subsequently transferred out of this address. Therefore, the payment was successfully delivered to the deposit address and the funds were later moved.

The deposit address was displayed inside the deposit section of my RoyalSea account. I have a screenshot and a screen recording proving that RoyalSea displayed this exact address to me for depositing USDT.

Despite this evidence, RoyalSea has not credited the deposit to my casino balance.

The support team has provided several contradictory and misleading responses.

First, they instructed me to request a reversal or refund from the exchange from which I sent the USDT. This was not a realistic solution because a confirmed TRC20 blockchain transaction cannot simply be cancelled or reversed by the sender.

Second, RoyalSea claimed that I had sent the USDT to the wrong wallet address. I then provided a screen recording from my RoyalSea account proving that the exact address displayed for my deposit was:

THM5D2ZZUHLopebYDHPeCmhKSGjqHvP3Qm

After I disproved their claim, RoyalSea changed its explanation again.

Their latest response was:

"On our side we have provided you with all the information we have at this time — unfortunately, none of the payment providers were able to identify the payment."

They subsequently stated:

"In order for us to credit the funds to your balance, the payment must appear in our technical system. Currently, following a detailed check, this transaction has not been recorded and cannot be automatically linked to your account."

This explanation does not resolve the issue.

The blockchain proves that the deposit address received exactly 1,270 USDT and that the funds were subsequently transferred out. The fact that RoyalSea’s internal technical system failed to automatically link the deposit to my account is an internal issue between RoyalSea and its payment provider. It is not the player’s responsibility.

I used the deposit address displayed inside my RoyalSea account and successfully sent the required token through the correct TRC20 network.

I request that RoyalSea:

Manually credit 1,270 USDT to my casino balance; or

Return the full 1,270 USDT to the original sending address;

Identify the payment provider responsible for the deposit address;

Explain who controlled the address and transferred the 1,270 USDT out of it;

Confirm the current legal entity operating RoyalSea

I can provide:

The blockchain transaction record;

The transaction hash;

A screenshot of the deposit address displayed in my RoyalSea account;

A screen recording from inside the account;

The complete support correspondence;

Screenshots of RoyalSea’s contradictory explanations.

I am requesting assistance in obtaining either the manual credit of my 1,270 USDT deposit or a full refund.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Have you previously used the same cryptocurrency and deposit address to successfully transfer funds into your casino account?
• Can you see the deposit recorded in the transaction history of your casino account?
• Could you please specify what type of confirmation or proof the casino requires in order to verify your payment successfully?
• When was the last time the casino communicated with you regarding the status of your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika