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The website inactivated my account and refused to give back the winning amount. I tried speaking with their customer care but no resond they denied to pay back my money. I contacted antillephone also who have given them the license but it's been 5 months and i have not got any clear respond till date.. please suggest me what more I can do to get my money back

Dear Navneet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Was your account successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Account verified inwas playing 3 months before my account was blocked in December... Baccarat

Thank you, Navneet, for your reply. Could you please advise if the disputed amount of 5,900,000 INR equals to your deposited funds, winnings, or active balance? Have you saved any relevant communication or supporting evidence that you could forward to petronela.k@casino.guru?

Dear Navneet,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.