Satoshi Hero Casino - Igrač zahteva povraćaj novca zbog problema sa nalogom.

Hello! This Casino is scamming me all the time.

I have told them that I have a gambling addiction and that their RTP is bad because they don't let me win or their games are rigged. I have tried to get my account closed but when I ask to reopen my account they reopen it.

I want a full refund from this Casino because they are not following their rules. Satoshi Hero is also not allowed to accept players from Swedish players but they do it anyway.

Hej! Detta Kasino lurar mig hela tiden.

Jag har sagt till dom att jag har spelmissbruk och att deras RTP är dåliga på grund av att dom inte låter mig vinna eller deras spel är riggade. Jag har försökt att få mitt konto stängd men jag när jag frågar om att öppna mitt konto igen så öppnar dom den igen.

Jag vill ha en återbetalning på hela beloppet på detta Casino för att dom inte följer sina regler. Satoshi Hero får heller inte acceptera spelare från Svenska spelare men dom gör det ändå.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear SwordLink,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SwordLink,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla