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Good morning, I had previously lost several hundred euros and so I stopped for a few days.

In the meantime I received a bonus of 70 euros with 10x requirements, I wanted to cancel this bonus but then one day when I had time I tried to play some slots and let's call it luck I reached the requirement and I immediately found myself with 700 euros real balance, I withdrew 70 euros but I have been waiting for more than 15 days.

Thank you

Buongiorno , avevo perso in precedenza diverse centinaia di euro e così mi ero fermato qualche giorno .

Nel frattempo ricevo un Bonus di 70 euro con requisiti 10x , volevo annullare questo Bonus ma poi un giorno che avevo tempo provo s giocare in qualche Slot è chiamiamola fortuna raggiungo il requisito è mi trovo immediatamente 700 euro saldo reale , prelevo 70 euro ma sono più di 15 giorni che aspetto .

Grazie

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Dear Giordasalvo,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Could you please give me a date when did you asked for withdrawal?
• Did you used any casino bonuses or you have currently any active bonus?
• Did you sucesfully completed your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.