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I have a question, is it or is it not a violation of my rights to request the closure of my account for 10 days and not to close it?? BASSBET SPINANGA SLOTUNA these are the 3 casinos where I have requested for 10 days to close my account and no one pays attention to me with the excuse that they have a heavy workload. I ask you is it or is it not illegal that I do not have the right to close my account these 3 casinos are the worst there is by far and they are probably the same and the same people work in the 3 casinos. And when and never do they give a loyalty bonus without a deposit never far away from them. And it is very unfair that it has such a high rating on Casino Guru, people trust you and you should not put them on the wrong path

Έχω μια ερώτηση είναι ή δεν είναι καταπάτηση των δικαιωμάτων μου να ζητάω κλείσιμο του λογαριασμού μου εδώ και 10 μέρες και να μην το κλείνουν?? BASSBET SPINANGA SLOTUNA αυτά ειναι τα 3 καζίνο όπου έχω ζητήσει εδώ και 10 μέρες να μου κλείνουν τον λογαριασμό μου και κανένας δεν μου δίνει σημασία με τη δικαιολογία ότι έχουνε μεγάλο φόρτο εργασίας. Σας ρωτάω είναι ή δεν είναι παράνομο να μην έχω δικαίωμα να κλείσω τον λογαριασμό μου αυτά τα 3 καζίνο είναι ότι χειρότερο υπάρχει μακριά και μάλλον είναι ίδια ετερεια και στα 3 καζίνο δουλεύουν ίδια άτομα. Και πότε μα ποτέ δεν δίνουνε μπόνους αφοσίωσης χωρίς κατάθεση ποτεεεε μακριά μακριά από αυτούς. Και είναι πολύ άδικο να έχει τόσο μεγάλη βαθμολογία στο Casino Guru σας εμπιστεύεστε ο κόσμος και δεν πρέπει να τους βάλετε σε λάθος δρόμο

Hello TatiaChkhaidze,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

Dear TatiaChkhaidze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.