Spinbookie Casino - Povlačenje igrača je otkazano.

I made a withdrawal request of €364.93 from my Spinbookie account. The withdrawal was cancelled by the payments department and the amount was removed from my balance. The casino cited breaches of clauses 12.10 and 43.6 of their Terms & Conditions but has provided no specific evidence of any breach. I have not used a VPN, submitted forged documents, engaged in bonus abuse, placed duplicate bets, or been involved in any fraudulent activity. I categorically deny all allegations made.I contacted customer support on multiple occasions requesting specific evidence of the alleged breach and clarification of which exact clause I violated. In every response, the casino refused to provide any evidence and stated only that their decision was "final." They have now closed their internal complaints process without resolving the matter. What I am seeking: Reinstatement of my withdrawn funds of €364.93. Evidence I can provide • Full email correspondence with customer support (reference: 935ERW-5E2YR)

• Screenshot of withdrawal request

• Screenshot of balance showing funds removed

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbookie Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• When did the incident occur?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you I have sent you an email

Thank you for your reply, Craffield67.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.