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Ballance deducted because the casino Said that it exceeded the 5k cap but it hase not. Did not have a win above 5k

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spindog Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify the situation and support it with evidence?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts, and other evidence to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Samkraan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.