Spinit Casino - Igrački nalog je neočekivano ponovo otvoren.

Ladies and Gentlemen

The casino was permanently closed on June 1st, 2025 due to gambling addiction. The reason given was addiction and family problems related to gambling. On February 1st, 2026, I received a notification that my email account was open again.

Now I've lost money again, and the account won't be closed.

Sehr geehrte Damen und Herren

Casino würde wegen Spiel sucht am 01.06.2025 Dauerhaft geschlossen Begründung süchtig Familien Probleme wegen Spiel am 01.02.2026 bekamen ich wider Email Account war wider offen

Nun habe ich wieder Geld verloren Account wird auch nicht geschlossen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinit Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino with a self-exclusion request via email at support@spinit.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinit Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I forwarded him an email

Ich habe ihn eine Email weitergeleitet

Tomas' last deposit

Was on June 1, 2025

After that, I permanently blocked the casino due to gambling addiction. I also have a complaint pending with you regarding dudespin1.com.

I blocked Dudespin1.com and spinit2.com simultaneously.

And this year in February, they simply reopened it.

Tomas die letzte Einzahlung

War am01.06.2025

Danach habe ich das casino gespert dauerhaft wegen Spiel sucht ich habe nich eine Beschwerde am laufen bei euch über dudespin1.com

Dudespin1.com und spinit2.com habe ich gleichzeitig gespert

Und diese Jahr in Februar habe die es einfach so wider geöffnet

Blocking is ignored, widespread money loss

Sperrung wird ignoriert verlieren weithin geld

I received an offer of 170 euros, how ridiculous!

170 euro angebot erhalten wie lächerlich

Thanks for your replies.

I apologize for any misunderstanding.

• According to the screenshots you shared, you were able to deposit again on February 3rd.
• Could you please explain how much the casino allowed you to deposit from the time your account was reopened until it was closed again?

Thanks in advance for your reply.