Spinit Casino - Igrački nalog je zatvoren.

They have closed my account and dont let me log in to withdraw my funds. I am not sure of the exact amount I had.

They have given me no reasons why and have started ignoring my mails. I want help to get it solved.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

It have been closed since october

How did you learn about your account being blocked?

Just tried to log in, then they had a lot of excuses that it was «under review». Not been opened even if I have sent selfie etc.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

All of them

Did you achieve your current balance with the help of a bonus?

I got some freebets when I lost, but I am not sure I had used any of them when it was closed.

Could you please share with me your communication with the casino regarding the issue?

Look at the pictures below, no response on my mails from 11. and 20. january.

Hello Norwegiangambler,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

Did the casino provide an explanation as to why your account was closed and your money withheld since your last post?

Share any new information to my email at tomas@casino.guru or post it here.

Only this, but they have ignorered me for weeks now and refuse to let me withdraw the remaining funds. Even if I have sent them all documents they asked for.

Thanks for your responses so far.

• Is there any evidence that you having balance on your account before it was closed?
• Have you received any confirmation from the casino about canceled payouts from that time, for example?

Share this evidence with me at tomas@casino.guru

Is there any evidence that you having balance on your account before it was closed?

No, they will not let me log in and have closed it.

Have you received any confirmation from the casino about canceled payouts from that time, for example?

No, they have stopped responding to my mails too. Look at the picture below. No response since 11. January.

Thanks for your reply.

Is there any previous communication between you and the casino to point out that verification is needed before the payout is processed?

Please let me know.

Yes, I have sent this a long time ago

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Spinit Casino representative to join this conversation.

Dear Spinit Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello everyone.

We kindly inform you that we are checking the matter and we will have updates for you as soon as possible.

Thank you for your patience and understanding.

Best regards,

Spinit Team

Dear Spinit Casino,

We will be waiting for your update.

Thank you for your cooperation.

Do you see how they are able to just make the months go? This should be bad for their rating. They send copy/paste messages here and are not responding on mail.

I sent documents in January and sent a reminder several times. Now they asked for it again… And I sent it again. Just pay my money and try to scam someone else.

Still no response from them on my mails.

Dear player,

We would like to inform you that we could not locate your documents in our system. Could you kindly provide us the 8-digit number of the e-mail that you have provided the documents to?

Thank you for your cooperation.

Best regards,

Spinit Tea m

I have not recieved any 8 digit code? Documents sent again.

Dear Spinit Casino,

Could you please confirm, if you have been able to locate player's documents?

Dear player,

We kindly inform you that we have received your e-mail. We have sent you a follow up e-mail regarding your documents. Please kindly, check. If you have any questions, do not hesitate to inform us so to help you.

Best regards,

Spinit Team

I have responded. You asked for same documents I have already sent several times! Is it okay this time?

Dear Spinit Casino,

Could you please provide us with an update on player's submitted documents?

Thank you.

sent on mail yesterday too

Dear player,

Thank you for your patience while our team reviews your verification documents.

Upon further review, we have noted that the following items are still required to complete the process:

-Proof of Card Ownership: A clear photo of the card ending in 6812 (CC416598******6812). Please ensure the first 6 and last 4 digits are visible, while the middle digits and the CVV on the back are covered for your security.

-Transaction History: A full bank statement or transaction log for this specific card covering the month of October in pdf form.

Please note that these documents were not found in your previously submitted ticket. You may kindly send us in the same e-mail ticket the above documents and our Verification team will check them as soon as possible.

Thank you for your cooperation.

Best regards,

Spinit Team

Haha, keep dragging time…

You told me the required documents was recieved?! I have sent this before. Sent again

Dear Norwegiangambler,

Have you received any update from the casino?

Nope…

They have now asked for my bank details again. Only for them to use a couple weeks and tell me Revolut is not possible. Just pay my withdrawal in crypto and get over with it… All details have been forwarded several times now.

Dear Spinit Casino,

Could you please specify, what can be done to speed up the player's withdrawal process?

Thank you.

Dear player,

We kindly inform you that we have received your bank details.

Please, be informed that we will need from you to provide us Norwegian IBAN for the payment.

Thank you so much for your cooperation.

Best regards,

Spinit Team

You know very well that Norwegian banks do not like gambling money. I have never deposited with my Norwegian bank, so this makes no sense!? I have used Revolut and crypto for a reason. You need to let me withdraw to one of those.

Dear Spinit Casino,

Could you please clarify, why this specific payment method is needed to be used?

Dear player,

You may kindly provide us crypto wallet details.

The available cryptocurrencies are: BTC, LTC, DOGE, ETH, USDC (ERC20)

Thank you for your cooperation.

Best regards,

Spinit Team

I have sent my ETH adress many weeks ago? I hope Casino Guru dont accept this and give this casino a bad rating.

0xABf81602931efb0679d54178092BE441a5624a6E

Dear Spinit Casino,

Would you be able to send the payouts to the mentioned address?

Dear all,

We kindly inform you that we have forwarded the details to our payments team and the payment is about to be completed very soon.

Thank you for your patience.

Best regards,

Spinit Team

Keep dragging time, sent a long time ago and several times…

Still nothing

Week in and week out…

Dear player,

Thank you for your patience.

We kindly inform you that your manual withdrawal has been completed successfully.

Best regards,

Spinit Team

Dear Norwegiangambler,

Could you please confirm, how much you have received by now?

I have not recieved anything. Send transaction hash if you claim it is sent…

I am so tired of this bullshit. I hope you make a warning about this casino.

Dear Spinit Casino,

Can you please specify, when the player can expect to start receiving withdrawals?

I have a 500 dollar payment, that is all…

Dear player,

We are happy to confirm that your manual withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Thank you for your patience.

Kind regards,

Spinit Team

Just send the proof of payment and the amount you have sent…

Dear Norwegiangambler,

Could you please confirm, how much you received since your last message?

I have recieved 500 dollars in total. Not even sure it is from them. They are just wasting the time of both of us. Really unserious casino.

Dear Spinit Casino,

Could you please clarify, if there is something, that can be done to speed up the withdrawal process?

Dear player,

As we have already informed you, the manual payment has been completed from our side and the amount sent to you on 2/5/2026 was 5000 NOK.

Thank you again for your cooperation.

Best regards,

Spinit Team

Hahah, what about the rest? Have you confiscated something or what?

Dear Spinit Casino,

Since there seems to be uncertainty about the disputed amount, please send me player's game log, that would show player's balance at the time of closure of the account to miroslava.d@casino.guru.

Thank you.

I had this balance in the end of November. But they had sent a few withdrawals. Please make them send proof of payment of all my withdrawals. I probably even had more than 50k.

Dear player,

We kindly inform you that after checking your account, the aforementioned withdrawals seem to have been completed during the months of November and December.

Moreover, the screenshot that you provided above, and if we take into consideration our records, is from 16/11/2025 . After that, you conducted more withdrawals for November and for December.

Please, kindly check one more time your receiving funds.

Thank you for your cooperation.

Best regards,

Spinit Team

Send me proof of all your payments. Your transfers is from a third party. It is impossible to know which one is from you. And my account is blocked, so how can I see the withdrawals I did many months ago?

You refuse to send proof of payment and have never during this complaint mentioned that the amount is not correct. Now you just try to avoid paying the full amount.

Dear Spinit Casino,

Please send me player's game log, that would show player's balance at the time of closure of the account as requested, along with player's full transaction history showing all withdrawals until now with their timestamps and status.

We would greatly appreciate it if you could provide all requested evidence at your earliest convenience. Thank you for your attention to this matter.

We are extending the timer by 7 days. If the casino fails to provide sufficient evidence in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

We kindly inform you that we have forwarded the information that you requested to our relevant department and please rest assured that we will have updates regarding the matter at the nearest time possible.

Thank you for your patience and understanding.

Best regards,

Spinit Team

I have now recieved payment history, but it is impossible to know what transactions that are from them. All their sistersites and Spinit use several third parties. I have even tried to use Claude. It also say it is almost impossible to know. So they would need to send more detailed proof of payment for each transaction.

How can we know what transaction that is from Bankonbet, Spinit or others if not?

I can send all transactions on mail to you Mirka. You will see it is a mess.

Sent all transactions on mail.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

Thank you for your patience.

We kindly inform you that the requested information have been sent to you via e-mail.

Best regards,

Spinit Team

You have not provided enough information to know which transactions that comes from you or other casinos. If you want to prove your case. Send more specific proof of payment.

Dear Spinit Casino,

Can you please send me proof of the payments with reference numbers?

Thank you.

Dear all,

We kindly check on that and we will have updates as soon as possible.

Thank you for your patience.

Best regards,

Spinit Team

We are extending the timer by 7 days. If the casino fails to provide sufficient evidence in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mirka,

We have provided to you an e-mail regarding the case, please kindly check.

Thank you for your cooperation.

Best regards,

Spinit Team

Dear Spinit Casino,

I replied to your email. Please check your inbox and provide the requested information at your convenience.

Thank you.

Dear Mirka,

We have provided to you an new e-mail regarding the matter.

Thank you for your help.

Best regards,

Spinit Team

Dear Norwegiangambler,

Have you received the transaction numbers from the casino?

Nope

Dear Norwegiangambler,

I am communicating with the casino outside of this thread. I will notify you, if there are any updates.

Dear Norwegiangambler,

I checked information and evidence provided by the casino, and your bank statements it looks like all of the transactions from November until now have been received by you.

All previous withdrawals to you banking number can be confirmed in your bank statements by ARN ending in 63605f, and the last payment (crypto) can be confirmed by hash 0x279261576d7f3dce9e05a2f8a29cb2713c88133284635aed63bc9001501e85bc.

Please let me know, if you consider the issue resolved.

Thank you.

Dear Norwegiangambler,

We are extending the timer by 3 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Mirka Dubasova

Casino.Guru