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Hello Casino Guru,

I am submitting a complaint against Spinline Casino regarding the confiscation of my winnings. I deposited 2,000 NOK and claimed the welcome bonus at Spinline Casino. I completed the wagering requirements and generated winnings of 188,170 NOK. I then requested a withdrawal of 5,000 NOK. Before the confiscation, Spinline asked me to complete verification by providing a screenshot of my MiFinity wallet used for the deposit. I provided the requested information, and on 27 March 2026, Spinline confirmed that my account had been successfully verified. However, almost immediately after confirming my successful verification, Spinline cancelled my 5,000 NOK withdrawal and confiscated my winnings of 188,170 NOK. The reason given was alleged "bonus abuse", including a claim related to duplicate accounts or multiple bonuses. They returned only my original 2,000 NOK deposit. I strongly dispute this decision. I have only used one account and I have not intentionally violated their terms. Spinline has not provided any actual evidence showing that I created duplicate accounts, used multiple bonuses, shared devices, used the same payment method as another account, or participated in any collusive activity. I contacted Spinline on 4 April 2026 and asked them to provide detailed evidence supporting their accusation, including any accounts, IP addresses, devices, payment details, or other data they believe are linked to me. I followed up again on 10 April 2026, but I have not received a proper response or any evidence.

In my view, it is unfair and unreasonable for a casino to approve verification, allow gameplay and wagering to be completed, and then confiscate such a large amount of winnings based only on a vague accusation without presenting supporting evidence. I kindly ask Casino Guru to review this case and ask Spinline Casino to provide concrete evidence for their decision. If they cannot provide clear evidence of a serious breach of terms, I believe my winnings of 188,170 NOK should be reinstated and my withdrawal processed.

Kind regards,

Silas ***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinline Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which documents did the casino request from you during the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello.

I played legacy of dead.

For verification i had to do an id check and provide adress information. Then they asked me for a screenshot of my mifinity. They confimed via email that my account was then verified, but shortly after sent me an email informing me about the confiscation.

Dear silasbar,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear silasbar,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Spinline Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Spinline Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the player’s bonus winnings were confiscated, including any alleged rule violations, relevant terms and conditions applied in this case, and any relevant supporting evidence substantiating the casino’s decision.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello silasbar,

just a quick update from my side.

I am still trying to establish contact with Spinline Casino through additional communication channels and encourage them to participate in this complaint. Unfortunately, I have not yet received any response.

For the time being, I will continue my attempts to reach the casino. As soon as I receive any update, I will let you know immediately.

Thank you for your patience.

Hello everyone,

despite multiple attempts to contact the casino through both this complaint thread and additional communication channels, I have unfortunately not received any response from Spinline Casino.

As the casino has failed to cooperate with our investigation, I am no longer able to objectively assess the circumstances of this case or review the reasons for the confiscation of the player's bonus winnings.

For this reason, I have no other option but to close this complaint as unresolved. This outcome may negatively affect the casino's Safety Index rating on Casino Guru.

Dear silasbar,

as a final option, you may consider submitting your complaint directly to the Curacao Gaming Authority, which is the casino's licensing authority. You can contact them by email at complaints@cga.cw and provide them with all relevant information and supporting evidence regarding your case.

I am sorry that I could not help you further in resolving this complaint. I sincerely wish you the best of luck and hope you are ultimately able to reach a satisfactory resolution.

Samuel

Casino Guru