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Hello Casino Guru,

I am submitting a complaint against Spinline Casino regarding the confiscation of my winnings. I deposited 2,000 NOK and claimed the welcome bonus at Spinline Casino. I completed the wagering requirements and generated winnings of 188,170 NOK. I then requested a withdrawal of 5,000 NOK. Before the confiscation, Spinline asked me to complete verification by providing a screenshot of my MiFinity wallet used for the deposit. I provided the requested information, and on 27 March 2026, Spinline confirmed that my account had been successfully verified. However, almost immediately after confirming my successful verification, Spinline cancelled my 5,000 NOK withdrawal and confiscated my winnings of 188,170 NOK. The reason given was alleged "bonus abuse", including a claim related to duplicate accounts or multiple bonuses. They returned only my original 2,000 NOK deposit. I strongly dispute this decision. I have only used one account and I have not intentionally violated their terms. Spinline has not provided any actual evidence showing that I created duplicate accounts, used multiple bonuses, shared devices, used the same payment method as another account, or participated in any collusive activity. I contacted Spinline on 4 April 2026 and asked them to provide detailed evidence supporting their accusation, including any accounts, IP addresses, devices, payment details, or other data they believe are linked to me. I followed up again on 10 April 2026, but I have not received a proper response or any evidence.

In my view, it is unfair and unreasonable for a casino to approve verification, allow gameplay and wagering to be completed, and then confiscate such a large amount of winnings based only on a vague accusation without presenting supporting evidence. I kindly ask Casino Guru to review this case and ask Spinline Casino to provide concrete evidence for their decision. If they cannot provide clear evidence of a serious breach of terms, I believe my winnings of 188,170 NOK should be reinstated and my withdrawal processed.

Kind regards,

Silas ***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinline Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which documents did the casino request from you during the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas