SpinLynx Casno - Povlačenje igrača je odloženo.

I requested a withdrawal of €4,500 from SpinLynx after winning on the site.

My account was fully verified, including identity verification through Sumsub. Despite this, the withdrawal has now been pending for approximately 21 working days.

I have contacted customer support and my VIP manager several times. I have repeatedly been told that the withdrawal is still being processed and that the Finance Department is experiencing delays due to reduced staffing and a high volume of withdrawal requests.

However, I have still not received a concrete payment date or confirmation that the withdrawal has actually been approved or sent for payment.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila,

Thank you for your quick response.

No, I have not made any successful withdrawals from SpinLynx before.

I accumulated the €4,500 winnings without an active bonus.

I submitted the withdrawal request first. My account was then fully verified afterwards, including identity verification through Sumsub.

Please let me know if you need any screenshots, emails or other evidence from me.

Best regards,

[Redacted]

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Jozef301077,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Attila,

I would like to add one further detail to my complaint.

I was actively approached by a person calling himself David Warren, who contacted me on behalf of SpinLynx and encouraged me to use the casino. He told me that a SpinLynx account had been prepared for me and referred me to the site with a welcome offer.

He has continued to contact me since then.

I thought this might be relevant background information for the complaint, especially because the contact came through an email address that does not appear to use a SpinLynx domain.

Kind regards,

Dear Jozef301077,

Thank you for sharing this additional information.

While the complaint is being reviewed, we generally recommend that you do not continue playing at the casino.

Also, please be very careful when communicating with anyone who contacts you outside the casino’s official channels. I would strongly advise against sharing any personal, financial, or verification documents until you have confirmed directly with the casino, through its official support email address or website domain, that the person contacting you is genuinely authorized to represent them.

Thank you again for bringing this to our attention.

Dear Jozef301077,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Lucia S