Spinnaus Casino - Zahtev igrača za samoisključenje je ignorisan.

I asked for a ban last Sunday, they didn't put it in, I lost €600 on Thursday, they only returned €200 even though I neglected to ban

Pyysin peliestoa viimeviikon sunnuntaina eivät laittaneet hävisin torstaina 600€ palauttivat vain 200€ takas vaikka laiminlöi pelieston

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you contact the casino's customer support by email, as suggested by the live chat agent, and request that your account be permanently closed? If so, please forward me your original self-exclusion request, along with any responses you received from the casino, at veronika.f@casino.guru.
• Has your account now been permanently closed? If so, when did the casino confirm the closure? Please also forward me any relevant email correspondence regarding the closure of your account and the €200 refund.
• Had you successfully completed the KYC verification at this casino before your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika