Hvala na odgovoru, LeonhardS7.
Ako ste se kladili samo na sportsko klađenje i vaši dobici su konfiskovani, a vaš račun zatvoren, kazino je možda otkrio aktivnost koja je dovela do ove odluke. Pošto nemamo dovoljno uvida u ovu oblast onlajn kockanja, ne bismo mogli da protumačimo rezultate istrage kazina i pravedno presudimo u ovom slučaju. Ne mislimo da je vaša žalba neopravdana; jednostavno nismo mogli pravilno da procenimo problem. Zaista razumem koliko vam ova situacija mora biti frustrirajuća. Međutim, moramo biti jasni — u ovom slučaju nismo u mogućnosti da pružimo dalju podršku.
Nažalost, nakon što smo prikupili sve potrebne informacije, primorani smo da zatvorimo ovu žalbu. Žao nam je, nismo bili u mogućnosti da vam pomognemo sa ovom žalbom, ali molimo vas da nas kontaktirate u budućnosti ako naiđete na probleme sa bilo kojim onlajn kazinom, a mi ćemo se potruditi da vam pomognemo.
Thank you for your reply, LeonhardS7.
If you have only placed bets on sports betting and your winnings have been confiscated and your account closed, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. I truly understand how frustrating this situation must be for you. However, we must be clear — in this case, we are unable to provide further support.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.
Automatski prevedeno: