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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Thank you for your message.

I would like to clarify your last reply as I am not quite sure I understand it completely. Could you please elaborate on what you meant? Specifically, has the casino indicated that your deposit was made using a payment method that is not under your legal name?

Looking forward to your reply,

Attila

Y es, they told me the 160 deposit wasn’t made from an account with my name that I needed to create an account with the correct name from which the payment was made.. I couldn’t believe it either as I know it was my account and my name. But I followed the instructions made the account in the name provided rubbed out my name on the same original receipt used for deposit and they paid the false account 160 it’s been 2 weeks n no show of the second deposit even though it was made seconds later. They’ll probably come back with duplicate account issues next!! Rip offs

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Thank you for your response. In order for us to proceed with this complaint, I kindly request that you send the following documentation to my email address:

1. A receipt or proof of your deposit that displays the legal name of the sender
2. A photo of your ID that shows your legal name
3. A screenshot of your player profile reflecting the personal information you entered during the registration process

Please forward the documentation to my email at attila.g@casino.guru.

Thank you for your cooperation.

Dear Kristytaunton79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.