StakeJoker Casino - Depozit igrača je odložen.

I deposited 2 days ago on Stake Joker using USDT on BSC chain, even tho its a really fast chain, the money never arrived my account.

Right after not being credited i sent them a support ticket through their supposed 24/7 live support email but to this day i didnt even got an answer

Since this issue should be a simple check and credit and shouldnt take this long, i think casino guru should take action on ensuring the credit happens

Deposit TxID on BSC: 0x9feff28d24472ff791e90fb5b269fe84b735cb0ee0a82d2ee406766372bf3b4d

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StakeJoker Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made deposits in the casino using the same payment method in the past?
• Could you please share a screenshot of the payment instructions when choosing the payment method in the casino's cashier?
• Has the casino support responded to your inquiry? How did the support respond?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes i can login

First time depositing on it

Their supposed 24/7 support is still taking 3+ days to answer

About the payment instructions, they use a third party that ask for a small couple cents fee, that why on the TxID i sent theres an extra like 20 cents on top of the 11$

If i try to redo the payment it will show other address different from the one i used first since its a third party who creates a new order every deposit

I attached the best thing i could which is the deposit methods showing they accept the crypto i sent and shouldnt be a problem

Thanks for the detailed explanation of the situation.

• Has the casino responded to you since your last post?
• Was your deposit successfully credited?

Please let me know.

They did answer my email yesterday and said it already is being investigated by their IT department

For now no deposit credited

Will update here as soon as this happens but overall looks like this will be solved soon

Thanks for your reply.

Did the casino credit your deposit?

Did the casino provide any further response to you since they acknowledged the issue? Share with me any news or the relevant responses you received from the casino. my email is tomas@casino.guru

Still no deposit credited

Dear Pratinha777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Pratinha777,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from StakeJoker Casino to join this conversation and assist in addressing the complaint.

Dear StakeJoker Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru