StealthBet Casino - Igračeva sredstva su konfiskovana zbog zaključavanja naloga.

I requested a withdrawal of funds won playing Baccarat and slots, but my account was locked and the funds were frozen; I was unilaterally informed that the money was being held and could not be used. Although I had completed account verification and was awaiting the payout after submitting the request, my account was unilaterally frozen due to alleged violations I had no knowledge of. When I contacted support to ask for details, they refused to provide an answer; my funds have been unjustly withheld, and I am now unable to log in to my account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StealthBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus? Which one?
• Could you please list which documents the casino requested during the verification process?
• Have you made any previous deposits and payouts?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have not used the bonus.

I will send screenshots of my ID and payment method via email.

Thanks for your reply

According to the casino's explanation to you, the following bonus rules were breached:(4.8 https://play.stealthbet.world/en/about/terms-and-conditions)

Free bets or bonus funds may be credited to your Account as part of a promotion, loyalty scheme or other marketing campaign. Any free bets or bonus funds cannot be directly withdrawn but must be used for the placing of wagers on the Website. Depending on the promotion, such free bets or bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion. All promotional offers are subject to Promotional Terms. Please refer to the specific Promotional Terms for further information. We reserve the right to withhold or confiscate any winnings derived from promotions or bonuses if it is determined that a player has engaged in promotion abuse, including but not limited to multiple account creation, minimal-risk betting, or betting patterns that seek to exploit bonus mechanics.

• Could you please clarify which bonuses were activated on your account, to your knowledge?

Please let me know

No bonuses were used; the funds were accumulated through cash deposits.

Currently, the site is inaccessible.

Dear ikeda,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.v@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello ikeda,

My name is Michal, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear StealthBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through the validator on the casino page. They have additional tools and options to assist players in these situations. Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered. For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at michal.v@casino.guru. I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Michal V