StealthBet Casino - Povlačenje igrača je odloženo više od mesec dana.

I would like to ask for your assistance regarding my withdrawal issue with StealthBet.

My withdrawal has now been pending for more than one month. I submitted all requested verification documents a long time ago, so I believe the casino has already had more than enough time to complete any necessary review.

I recently contacted the casino's live chat to ask why my withdrawal was still being delayed. The support agent repeatedly told me that my crypto account verification was still being processed, but they could not explain why the review has taken over a month or provide any estimated timeframe for completion. Instead, they simply stated that a different department is responsible and that I should continue waiting.

In my opinion, this is not a reasonable explanation. If the casino genuinely required additional verification, I would have expected them to request further documents or explain what information was still missing. However, they have done neither. They have simply kept my withdrawal pending for over a month without providing any meaningful update.

I believe this level of delay is excessive and unfair. I would therefore appreciate Casino Guru contacting the casino and asking them to explain:

Why the verification has remained incomplete for more than one month.

What specific issue is preventing the completion of the verification.

When my withdrawal will finally be processed.

I hope Casino Guru can help obtain a clear explanation from the casino and ensure that my withdrawal is processed without any further unnecessary delay.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Dear dango258,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your response and for extending the timer.

I fully understand the importance of KYC, and I have cooperated with all verification requirements from StealthBet.

For clarification, I submitted the following documents:

July 6, 2026: Identification document and proof of address

July 7, 2026: Selfie holding my identification document and verification document for my payment method

All of these documents were submitted promptly and in the format requested by the casino.

Furthermore, all verification items are displayed as successfully verified on my StealthBet account.

Since July 7, StealthBet has never asked me to resubmit any document or provide any additional document or information.

This is why I do not believe this situation can be explained simply as a normal KYC delay.

When I contacted StealthBet after my withdrawal had already been pending for more than a month, their support representative told me that my account was still undergoing "crypto account verification." However, they did not explain what exactly was still being verified or why this process had taken more than a month.

Most importantly, they did not identify anything missing from my side or request any further documentation.

Therefore, the situation is currently as follows:

All requested documents were submitted by July 7.

All verification items on the website are shown as verified.

I have received no requests for additional documents or resubmission.

Nevertheless, my withdrawal has remained pending for more than one month.

The casino has not provided a specific reason for the delay or a timeframe for completion.

I completely understand that casinos need sufficient time to conduct KYC and security checks. However, I believe more than one month without any additional request or specific explanation goes far beyond a normal verification period.

If StealthBet genuinely requires any additional information from me, I am fully prepared to cooperate. However, they need to tell me what they require. At present, there is nothing further I can submit because nothing further has been requested.

I would therefore appreciate Casino Guru's assistance in contacting StealthBet and asking them to clarify what exactly remains under verification and why my withdrawal has still not been processed.

If there is nothing further required from my side, I respectfully request that the casino complete its internal review and process my pending withdrawal without any further unnecessary delay.

Thank you for your assistance.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Thank you for your reply.

I have sent the full transcript of my communication with StealthBet to your email address (attila.g@casino.guru).

The transcript contains my conversation with StealthBet support regarding the delayed withdrawal and their explanation that the withdrawal remains pending due to an ongoing verification process.

Please let me know if you need any additional information or evidence from my side.

Thank you for your assistance.

Hello dango258,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Unfortunately, I have not received any emails from you. Could you please let me know which email address you used? Additionally, have you sent the information to attila.g@casino.guru?

Thank you for your patience and cooperation.