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Hello,

I withdrew 500 euros via Skrill from SupaBet on November 10, 2025.

This has not yet been processed.

I know that it hasn't been 14 days yet.

However, a withdrawal I previously made via credit card was cancelled without reason .

Please contact the casino.

Hallo,

Ich habe bei SupaBet am 10.11.2025 500 Euro via Skrill ausbezahlt.

Diese wurde noch nicht bearbeitet.

Ich weiss, dass noch keine 14 Tage rum sind.

Aber: Eine Auszahlung die ich vorher via Kreditkarte getätigt habe, wurde grundlos storniert.

Bitte nehmen Sie Kontakt mit dem casino auf.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mc1998,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I know that it hasn't been 14 days yet. But a previous withdrawal from this casino didn't work.

Please take care of it.

Ich weiss, dass noch keine 14 Tage rum sind . Aber eine vorherige Auszahlung bei diesem Casino hat nicht geklappt.

Bitte kümmern Sie sich drum.

Dear mc1998,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good day Attila,

No, the payment was cancelled again without reason.

I have just started my third attempt at a withdrawal.

This time I used the same credit card I used to make the deposit.

Please contact the casino.

Guten Tag Attilla,

Nein die Auszahlung wurde wieder grundlos storniert.

Ich habe soeben, den 3. Versuch gestartet für eine Auszahlung.

Diesmal per Kreditkarte mit der ich auch eingezahlt habe.

Bitte kontaktieren sie das Casino.

Dear mc1998, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear mc1998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru