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Hello Casino Guru Team

I would like to file a complaint against Supabet because three withdrawal requests of €500 each have not been processed or paid out for several days.

Details of the payment requests:

1. 23.11.2025 -22:15 - €500 - Processing (for 8 days)

2. 25.11.2025 - 02:09 - €500 - In progress (for 6 days)

3. 26.11.2025 - 03:42 - €500 - Processing (for 5 days)

Further information:

• My account shows that no verification is required, and no documents have been requested so far.

• The casino only allows 3 simultaneous withdrawals, which is why I cannot make any further requests.

• In total, I would like to withdraw approximately €7,000, but I haven't even received the first payment.

• For a week now, I have only received the same repeated response from support: 'Your payout is being reviewed.'

• I played without a bonus and fully comply with the terms and conditions.

I request that Casino.Guru contact the casino and assist in processing my withdrawals.

This is the link to the casino

https://supabet1.com/de/

Thanks so much

Hallo Casino Guru Team

ich möchte eine Beschwerde gegen Supabet einreichen. da drei Auszahlungsanträge über jeweils 500 € seit mehreren Tagen nicht bearbeitet oder ausgezahlt werden.

Details der Auszahlungsanträge:

1. 23.11.2025 -22:15 - 500€ - In Bearbeitung (seit 8 Tagen

2. 25.11.2025 - 02:09 - 500 € - In Bearbeitung (seit 6 Tagen)

3. 26.11.2025 - 03:42 - 500 € - In Bearbeitung (seit 5 Tagen

Weitere Informationen:

• Mein Konto zeigt an, dass keine Verifizierung erforderlich ist, und es wurden bisher keine Dokumente angefordert.

• Das Casino erlaubt nur 3 gleichzeitige Auszahlungen, weshalb ich keine weiteren Anträge stellen kann.

• Insgesamt mochte ich ca. 7.000 € auszahlen lassen, bekomme jedoch hicht einmal die erste Auszahlung

• Seit einer Woche erhalte ich vom Support nur die wiederholte Antwort: ,Ihre Auszahlung wird geprüft."

• Ich habe ohne Bonus gespielt und halte mich vollständig an die AGB

Ich bitte Casino.Guru darum, das Casino zu kontaktieren und die Bearbeitung meiner Auszahlungen zu unterstutzen

Das ist der Link zudem Casino

https://supabet1.com/de/

Vielen lieben Dank

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Adler9191,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Attila,

Thank you for your feedback

I would like to clarify that:

• According to the casino, my account does not require verification

• I did not receive a KYC request

• Three payment requests have been stuck on "In Process" for 5-8 days,

• Support has only given me standard answers for days

‣ and therefore it is impossible for me to make further payments (totaling approximately €7,000).

Since my account does not need to be verified and no review is underway, I do not consider this delay to be normal.

I therefore request your support.

Thanks so much

Hallo Attila,

vielen Dank für Ihre Rückmeldung

Ich möchte klarstellen, dass:

• mein Konto laut Casino keine Verifizierung benötigt

• ich keine KYC-Anfrage bekommen habe

• drei Auszahlungsanträge seit 5-8 Tagen nur auf In Bearbeitung" stehen,

• der Support mir seit Tagen nur Standard antworten gibt

‣ und es mir deshalb unmoglich ist weitere Auszahlungen ( insgesamt ca 7.000 € zu tätigen

Da mein Konto nicht verifiziert werden muss und keine Überprüfung läuft, halte ich diese Verzögerung nicht für normal.

Ich bitte daher um Unterstützung.

Vielen lieben Dank

Update: I received my first payment of €500 today.

Thank you so much for your support

However, since several payments are still outstanding (totaling €7,000), I would like to leave the case open until the remaining payments are processed reliably and without significant delay.

I will contact you as soon as there is any news or further payments arrive.

Thank you for being there, it's a real help.

Update: ich habe heute die erste Auszahlung von 500 € erhalten.

Vielen Dank für lhre Unterstützung

Da aber noch mehrere Auszahlunger offen sind (insgesamt 7.000 €) möchte ich den Fall gern noch offen lassen. bis auch die weiteren Auszahlungen zuverlässig und ohne starke Verzögerung erfolgen

Ich melde mich, sobald es Neuigkeiten gibt oder weitere Zahlungen eintreffen.

Danke das es euch gibt , das ist wirklich eine große Hilfe.

Dear Adler9191,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Adler9191,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Attila,

Currently, €6,000 has been successfully paid out, and a further €1,000 is still being processed.

There is still a monthly payout limit, which is why the remaining amount of €7,000 can only be paid out next month.

Since there were significant delays at the beginning of the complaint and further payments are still outstanding, I would like to keep the case open as a precaution until the remaining amounts have been paid out in full and without further problems.

Very best regards

Hallo Attila,

Aktuell wurden 6.000 € erfolgreich ausgezahlt, weitere 1.000 € befinden sich derzeit noch in Bearbeitung

Es besteht weiterhin ein monatliches Auszahlungslimit, weshalb ein verbleibender Betrag von 7.000 € erst im nachsten Monat ausgezahlt werder kann.

Da es zu Beginn der Beschwerde zu erheblichen Verzögerungen kam und noch weitere Auszahlungen ausstehen. möchte ich den Fall vorsorglich noch offen lassen, bis auch die restlichen Beträge vollständig und ohne neue Probleme ausgezahlt wurden.

Ganz liebe Grüße

Hello Adler9191,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Adler9191, thank you for your response. Do you have any updates for us in relation to the withdrawals? Are you still facing delays?

Thank you in advance for your reply.

Dear Adler9191,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru