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Good day, I am asking for your help. Last time the same thing happened and I contacted you. After one day I received my money, but this time I don't want to wait another two weeks.

The issue is that I have a total of €4500 in my account. Currently, I can only withdraw €500 per day and a maximum of three withdrawals simultaneously. On February 28th, March 1st, and March 2nd, I withdrew the first €1500 and still haven't received it. There are another €3000 I need to withdraw. I'm verified, and the first two or three times I received the money within two days, but since then, there's been a delay every time.

Please help! Thank you in advance.

guten Tag, ich bitte um eure Hilfe, letztes Mal war die gleiche Sache und habe mich bei euch gemeldet nach einem Tag habe ich mein Geld ausgezahlt bekommen, dieses Mal möchte ich aber nicht wieder 2 Wochen warten.

es geht darum ich habe insgesamt 4500€ auf meinem Konto wie das zurzeit ist ich kann nur 500€ pro Tag und maximal 3 Auszahlungen gleichzeitig haben, am 28.2 ,1.3 und 2.3 habe ich die erste 1500€ ausgezahlt und bis jetzt immer noch nicht erhalten da sind noch weitere 3000 die ich auszahlen muss. Ich bin verifiziert, erste 2-3 Mal habe ich das Geld in 2 Tagen ausgezahlt bekommen aber seit dem ist halt nur Verzögerung jedes Mal.

Bitte um Hilfe! Danke im Voraus

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Dear Rr98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rr98,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla