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I requested a withdrawal of €500 on August 27, 2025. According to the terms and conditions, processing should take 3–5 business days. More than 21 days have now passed, and the status is still only "processing."

I currently have three pending withdrawals of €500 each in the queue, as well as approximately €8,000 in credit on my player account.

I've already contacted support several times, but I've only received general answers without any specific timeframes. The KYC verification is complete, and no bonus funds have been used.

I ask for your support so that my outstanding payouts can finally be processed and completed.

Ich habe am 27.08.2025 eine Auszahlung in Höhe von 500 € beantragt. Laut AGB soll die Bearbeitung 3–5 Werktage dauern. Inzwischen sind über 21 Tage vergangen, und der Status steht weiterhin nur auf „in Bearbeitung".

Derzeit habe ich 3 offene Auszahlungen zu je 500 € in der Warteschlange sowie noch rund 8.000 € Guthaben auf meinem Spielerkonto.

Ich habe bereits mehrfach den Support kontaktiert, bekomme aber nur allgemeine Antworten ohne konkrete Zeitangaben. Die KYC-Verifizierung ist abgeschlossen, und es wurden keine Bonusgelder genutzt.

Ich bitte um Ihre Unterstützung, damit meine offenen Auszahlungen endlich bearbeitet und abgeschlossen werden.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that the status of your withdrawal requests has not changed since you submitted them? If possible, please share a screenshot of your withdrawal history in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Abbc1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru