SUPABETS Casino - Povlačenja igrača su odložena i ne isporučena.

On January 17th, I requested a payment of €500.

On January 22nd, this payment was cancelled without my involvement. I only received an email about the cancellation, without any explanation or questions being asked.

On January 22nd, I requested another withdrawal. No money had arrived by January 31st.

On January 31st, I made another withdrawal and also won an additional €1,000.

In the following days, I requested daily withdrawals of €500 each (€400 on the last day), with the first withdrawal on January 31, 2026. None of these amounts have arrived to this day.

For days now, I've been getting the same answer in the live chat: that there's a system update and payouts can't be processed promptly at the moment. This explanation is no longer sufficient for me.

This involves a total of €1,400, not a negligible amount.

I therefore urgently request a concrete explanation, the current status of my payments, and a binding date when the money will be paid out to me.

am 17.01. habe ich eine Auszahlung in Höhe von 500 € beantragt.

Am 22.01. wurde diese Auszahlung ohne mein Zutun storniert. Ich habe dazu lediglich eine E-Mail über die Stornierung erhalten, ohne dass mir ein Grund genannt oder Rückfragen gestellt wurden.

Am 22.01. habe ich erneut eine Auszahlung beantragt. Bis zum 31.01. ist kein Geld bei mir eingegangen.

Am 31.01. habe ich nochmals eine Auszahlung vorgenommen und zusätzlich habe ich weitere 1.000 € gewonnen .

In den darauffolgenden Tagen habe ich täglich Auszahlungen von jeweils 500 € beantragt (am letzten Tag 400 €) erste Auszahlung 31.1.26. Keiner dieser Beträge ist bis heute bei mir angekommen.

Seit Tagen erhalte ich im Live-Chat immer dieselbe Antwort, dass es ein System-Update gebe und Auszahlungen derzeit nicht zeitnah bearbeitet werden können. Diese Erklärung reicht mir inzwischen nicht mehr aus.

Es geht hier um insgesamt 1.400 €, nicht um einen geringfügigen Betrag.

Ich bitte Sie daher dringend um eine konkrete Erklärung, den aktuellen Status meiner Auszahlungen sowie einen verbindlichen Zeitpunkt, wann mir das Geld ausgezahlt wird.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rr98,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas