SuperNopea Casino - Povlačenje igrača je odloženo, a dobici konfiskovani.

The withdrawal was rejected for a fabricated reason. I managed to wager the welcome bonus and strictly followed the bonus terms (the largest bet when wagering was, for example, €0.5). I ended up putting €650 into the withdrawal and this is where it started to take days instead of the "5 minutes" promised through Trustly. I received a response by email today, telling me that I had broken the rules by playing with bets over €2. This is of course not true and this can also be seen in the game history. The winnings were removed and €20 was returned to the account. I couldn't withdraw this either, as the minimum withdrawal is €40. There are screenshots of everything and there are also video recordings of the game sessions.

I only noticed negative reviews about the casino afterwards. Now I guess I'll have to pay the tuition.

Kotiutus hylättiin tekaistulla syyllä. Onnistuin kierrättämään tervetuliaisbonuksen ja noudatin tarkasti bonusehtoja (suurin panos kierrättäessä oli esim. 0,5€). Kotiutukseen laitoin lopuilta 650€ ja tässähän alkoikin kestämään Trustlyn kautta luvatun "5 minuutin" sijaan päiviä. Sain tänään sähköpostitse vastauksen, jossa minun kerrottiin rikkoneen sääntöjä pelaamaalla yli 2€ panoksilla. Tämä ei tietenkään pidä paikkaansa ja tämä on nähtävissä myös pelihistoriasta. Voitot poistettiin ja tilille palautettiin 20€. Tätäkään ei pystynyt nostamaan, sillä minimikotiutus on 40€. Kuvakaappaukset löytyy kaikesta ja pelisessioista on myös videotallenteita.

Huomasin vasta jälkeenpäin negatiivista kirjoittelua kyseistä kasinosta. Nyt taisi tulla maksettua oppirahat.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

I'm sorry to hear about your negative experience. I checked the bonus T&Cs and found this:

18.4 Maximum allowed bet in Casino and Live Casino when having an active bonus is €5 per bet/spin, unless the bonus terms & conditions state otherwise. Larger bets or playing on games from Group C may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money.

Our position is closely explained in the Fair Gambling Codex

https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila