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I’m still waiting on my withdrawal of £550. I am fully verified. I do not know what the problem is but I really need my money and I’m anxious about not receiving it the funds should be in my account but they’re not due to not receiving my withdrawal has made me very depressed and unwell! Please release the funds into my account It’s not fair making meal like this. Thanks 😖

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Dear Sooky89z,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Is your player's account accessible? Can you log in?
• Have you accumulated your winnings with the help of a bonus?
• When did you request the payout? Would you be able to share with me a screenshot of the transaction as it appears in the casino's payout history?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas