Tiger Casino - Stanje igrača je konfiskovano.

I used a deposit bonus at this casino and submitted a withdrawal request.

However, the casino claimed that "Head and Tails XY," the game I played, was a prohibited crash game and confiscated my balance.

Not only is the game in question not even listed under the "Crash Games" tab, but considering its gameplay mechanics, it lacks any elements that would classify it as a crash game.

Furthermore, this casino’s bonus system is designed to prevent players from accessing prohibited games in the first place.

Ask to speak with a casino representative so they can explain the situation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear andandjonnyx,

Thank you very much for submitting your complaint.

To better understand the situation, could you please clarify the following:

• Could you please provide a link to the specific bonus or promotion you used, or alternatively attach its Terms and Conditions?
• Had you successfully completed KYC verification before requesting the withdrawal?
• Could you please confirm the exact amount that was confiscated and whether your original deposit was returned to you?

Please also share any relevant communication with the casino regarding the confiscation of your winnings.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

https://tgr.casino/en/rules

Although it is stated that bonuses do not apply to certain games, there is no language explicitly prohibiting the use of bonuses.

KYC complete

950USD

no return

Dear andandjonnyx,

Thank you very much for your clarification.

Could you please send me all relevant communication you have had with the casino regarding the confiscation of your balance, particularly where the casino explains the alleged violation involving the game "Head and Tails XY"?

Additionally, could you please provide a screenshot of the specific bonus you activated and used when accumulating the disputed winnings?

You can attach the evidence directly to this complaint or send it to me at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello andandjonnyx,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru