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Dear,

I made a withdrawal and they were supposed to pay after 3 working days!

After 3 working days, I contacted them via live chat, and they said that it would arrive soon and was in the queue.

After 4 working days, I contacted them via live chat again, and again they said it was on its way and thanked me for my patience.

After 5 working days, exactly the same excuse again, and they are rushing things.

After 6 working days I still haven't received anything. I contacted live chat and now they say again that it is delayed and that they don't pay out on weekends?

Why can Dutch casinos receive the money in your account immediately on the same day if you simply withdraw it?

But they can collect money quickly....

Can you do something for me?

Regards, Michael

Beste,

Ik heb een uitbetaling gedaan en na 3 werkdagen zouden ze uitbetalen!

Na 3 werkdagen heb ik via de live chat contact gezocht en zeggen ze dat het er snel aankomt en dat het in de wachtrij staat.

Na 4 werkdagen weer live chat contact gezocht en weer zeggen ze dat het eraan komt en bedankt voor mijn geduld.

Na 5 werkdagen precies weer dezelfde smoes en ze zullen er haast achter zetten.

Na 6 werkdagen nog steeds niks ontvangen contact gehad met live chat en dan zeggen ze weer dat het het vertraagd is en dat ze niet in weekenden uitbetalen?

Waarom kunnen nederlandse casinos als je het gewoon uitbetaald meteeen de zelfde dag op je rekening krijgen.

Maar geld innen kunnen ze wel snel....

Kunnen jullie iets voor me betekenen?

Gr Michael

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Dear michaelvanderkieft97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you!!!

This site is the best!!

Dear michaelvanderkieft97,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear michaelvanderkieft97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.