Topacio Casino - Depozit igrača je oduzet.

Be very careful, everyone, this casino is a scam. I transferred money to the bank account details they provided, and the money never arrived. On top of that, I contacted support with proof of payment, and they told me it wasn't from their platform. They totally ripped me off and refuse to take responsibility. So don't trust them, especially not with bank transfers. They'll easily scam you. I'm furious.

Tengan mucho cuidado gente este casino es una estafa. Transferí en el CBU que pusieron para cargar plata en la cuenta con tranferencia y jamás me llegó la plata a la cuenta y encima reclamé en soporte pasando comprobante y me contestaron que ese comprobante no es de la plataforma me re cagaron no se quieren hacer cargo así que no confíen y menos por tranferencia en este casino, te cagan fácil tengo una bronca 

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear Florchi89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru