Topacio Casino - Povlačenja igrača su odložena.

I want to file a complaint about this betting site. When I first started playing, I had no problems with withdrawals, but I've been trying to withdraw my money for four days now, and my requests are being rejected. My account is verified and everything is in order.

I've contacted them several times via chat, and they tell me they're looking into the case. I understand they're doing this because they don't have the money to pay or to keep the funds in the account so they can continue betting and losing money. This is practically a scam, and I want to make this public so others don't play with this betting site anymore. I don't understand why they even have betting sites if they can't pay out! Please make this public and request the removal of this betting site, which, from what I can see, is dedicated to scamming people! BEWARE!!

Quiero dejar un reclamo por esta casa de apuestas , al principio cuando empecé a jugar no tenía problemas con retiro , llevo 4 días intentando retirar mi dinero y me rechazan las solicitudes . Mi cuenta está verificada y todo en norma .

les he escrito en varias oportunidades en chat y me dicen que están viendo el caso . Entiendo que esto lo hacen porque no tiene plata para pagar o que se mantenga el dinero en la cuenta para seguir apostando y perder el dinero . Esto es prácticamente una estafa y lo quiero hacer público para que no jueguen más en esta casa de apuestas. No entiendo para que tienen estas casas de apuestas si no son capaces de pagar ! Por favor hacer esto público y solicitar la eliminación de esta casa de apuestas que por lo que veo se dedica a estafar a la gente !! MUCHO CUIDADO!!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nacho10p,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that your withdrawal requests are being rejected?
• Do you currently have any pending withdrawal requests?
• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Nacho10p,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru