Toshi Bet Casino - Sredstva igrača se zadržavaju zbog ograničenja na nalogu.

ToshiBet is withholding $3,500 from my account and accusing me of multi-accounting. I categorically deny this. I have only ever registered and used a single account on this platform.

No evidence has been provided to support this accusation — no specific IP data, device information, or any other documentation. I was given no prior warning, no formal notice, and no opportunity to respond before my account was restricted and my funds frozen.

I have sent a formal legal demand to support@toshi.bet on June 15, 2026, requesting either full payment or complete disclosure of the evidence they are relying on. No satisfactory response has been received.

The funds in my account are legitimately mine — either deposited by me or won through normal gameplay. Withholding them without credible evidence of a Terms of Service breach is unacceptable and, in my view, constitutes bad-faith dealing.

I am requesting Casino Guru's assistance in recovering my $3,500 and obtaining a transparent explanation from ToshiBet for their actions.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Aleksandar9993,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Toshi Bet Casino.

Please allow me to ask you a few questions, so I can understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Jean,

Please see answers below:

1. No as of my knowledge
2. No KYC was ever required
3. Without a bonus
4. I have had the account since April 2025 but had a pause of almost a year and then continued June 2026. Account was blocked on 6/15/26 when I attempted to withdraw my balance as I didn't want to play there and I was lucky to have two winning sports bets parlays totaling $3500.

Best regards,

Aleksandar

Dear Aleksandar9993

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barborka, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Toshi Bet Casino representative to join this conversation.

Dear Toshi Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Aleksandar9993,

I would like to let you know that I am currently in contact with the casino outside of the public complaint thread to gather more information regarding your case.

As soon as I receive any new information or an update from the casino, I will share it with you here. Thank you for your patience in the meantime.

Dear Barbora,

I would like to follow up. This is taking too long now with no clear timeline for resolution. Please advise when I will get a response and my payment that is being witheld.

Best regards,

Aleksandar

Dear Aleksandar,

Thank you for your message.

I understand your concerns regarding the length of the investigation. The casino has informed me that their internal investigation is still ongoing and that they expect it to be completed by the end of this week.

Once I receive any new information or an update from the casino, I will post it here in the complaint thread and keep you informed.

Thank you for your patience and understanding.

Dear Barboa,

I am following up again on this issue. Casino doesn’t want to share any updates and says that you will communicate. I am very very concerned for my funds that are blocked and I haven’t been paid.

Please share update ASAP.

Aleksandar

Dear Barboa,

As last week has passed I wanted to check how my issue will be resolved and when? I expect full amount to be paid ASAP.

Best,

Aleksandar

Dear Aleksandar,

Thank you for your follow-up.

I completely understand your frustration with the ongoing delay. Unfortunately, if the casino has not yet provided me with the information or evidence from their investigation, I am not in a position to resolve the complaint or determine the outcome.

The latest update I received from the casino was on Friday, when they informed me that they are currently in the process of preparing their final report. As soon as I receive it, I will review the information and share an update with you here without unnecessary delay.

Thank you for your continued patience.

Dear Barboa/Toshi bet,

Another week has passed and I got 0 information about my case as well as 0$ payment. I'm very disappointed in the process so far and would like to escalate this to a higher level as possible as I'm the only victim in this case.

Please respond ASAP and provide clear deadline for the resolution and resolution steps.

Aleksandar

Hello Barboa,

I see that casino has 1h left to respond. What happens if they don't respond?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player,

I have been in contact with the casino regarding your complaint. Unfortunately, despite multiple requests, the casino did not provide sufficient evidence to allow us to independently assess the circumstances of your case.

Without the necessary supporting information, we are unable to determine whether the casino acted in accordance with its Terms and Conditions or whether your complaint should be upheld. For this reason, I will now close the complaint as unresolved in our system.

I understand this is not the outcome you were hoping for. Please note that unresolved complaints negatively affect the casino's rating on our website. Should the casino provide the requested evidence in the future, we can reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA), also known as Anjouan Gaming, by submitting a complaint through the license badge displayed in the footer of the casino's website. The regulator may have additional tools and authority to investigate your case and assist you in resolving this matter.

If you need guidance on how to submit your complaint to the regulator, or if you receive a response from them, please don't hesitate to contact me at barbora.p@casino.guru.

I am truly sorry that I couldn't provide a more favorable resolution in this case.

Kind regards,

Barbora