Tower.bet Casino - Igračev nalog je zatvoren zbog sumnjivih aktivnosti.

I opened an account on July 4th with this casino and played with a pretty decent amount of money. I was depositing, you know, $5,000, $10,000, and withdrawing $5,000, $10,000 back and forth. I ended up going up about 30 grand USD overall. But then all of a sudden, when I wanted to withdraw a bit, like, I think it was like $3,000 Canadian from the balance, they just suddenly decided that they needed to KYC me, which is totally fine. So I submitted the KYC information, and not long after, about 30 minutes later, they sent me an email saying, your account has been linked to a suspicious person, suspicious activity. I asked for further clarification. They said, we can't give further clarification, but your account is banned. So I said, okay, you have the right to ban me. So what about my remaining balance? And they say, since you were up all time, we do not have to refund you, given the circumstances, yet they won't explain any circumstance other than you were associated with a compromised person, whatever that means. They have not given any explanation.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Which documents did you submit to the casino for verification of your account?
• Which payment methods have you used to deposit funds into this casino?
• Is there any chance that someone from your household or someone using the same IP address has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika